2026 Kentucky CNA Complete Practice Test

An Ombudsman is the person legally designated to advocate for residents. This role exists to protect residents’ rights, help them understand options, and help resolve complaints about care, safety, or living conditions in long-term care facilities. They may be employed by government or nonprofit agencies and work independently to ensure fair treatment and proper resolution of concerns. The administrator runs the facility’s operations, the nurse provides direct patient care, and the physician handles medical treatment. Because the ombudsman is specifically assigned by law to advocate for residents, they are the appropriate term for this function. If a resident feels their rights aren’t being respected or has concerns about care, they can contact the ombudsman for help.